apk 27com Privacy Policy

1. Introduction and Scope

apk 27com ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy applies to the platform's website, app, and all associated digital channels.

When you register on apk 27com, make a deposit, play games, or use any service, you accept the terms of this policy. Our Terms and Conditions also apply alongside the terms set out in this policy.

Our goal is to ensure the highest level of protection for your personal information and not to transfer it to any third party without authorisation.

2. What Information We Collect

apk 27com collects certain types of personal and technical information for specific purposes. A category-by-category breakdown is provided below:

2.1 Registration Information

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or equivalent document information for identity verification

2.2 Financial Information

• Records of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay account numbers (not card numbers)
• Transaction date, amount, and status

2.3 Gaming Activity Information

• Betting history and game preferences
• Bonus and promotion usage records
• VIP tier and weekly cashback programme details

2.4 Technical Information

• IP address and device identifier
• Browser type, operating system, and version
• Cookie and session data
• Time spent on the platform and page-view logs

3. How Information Is Collected

Information is collected primarily in three ways:

3.1 Information You Provide Directly

Information you provide during registration, login, deposit, or when contacting support is stored directly.

3.2 Automatically Collected Information

Technical and behavioural information is collected automatically via cookies, web beacons, and similar technologies while you use the platform. This information is used to improve service quality and maintain security.

3.3 Information Received from Third Parties

Necessary information may be securely received from payment gateways (such as bKash, Nagad), identity verification services, or our technology partners, but only on a lawful basis and limited to what is required.

4. Purposes for Using Information

apk 27com uses collected information for the following purposes:

• For account registration, verification, and management
• To process deposits and withdrawals
• To determine and provide bonuses, cashback, and VIP benefits
• To prevent fraud, money laundering, and misuse
• To provide customer service and technical support
• To improve the overall quality and security of the platform
• To develop and follow responsible gaming guidelines

In line with our Responsible Gaming policy, we may analyse gaming behaviour data to identify problematic patterns and contact the relevant user if needed.

5. Information Sharing and Third Parties

apk 27com does not sell your personal information or share it with third parties without authorisation. However, in certain circumstances some information may be shared with the parties listed below:

5.1 Service-Related Partners

Only the information necessary to operate the service is shared with payment processors, technology providers, and game studios. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided in response to a legal order or judicial direction from a relevant authority. Such sharing is always kept to the minimum necessary and carried out within the legal framework.

5.3 Security and Fraud Prevention

Specific information may be shared with verification services where needed to prevent fraud, money laundering, or unlawful activity.

6. Data Retention and Security Measures

apk 27com applies industry-standard technical and administrative measures to protect data. User data is transferred via SSL encryption and stored on secure servers.

• All sensitive information is kept in encrypted form
• Passwords are never stored in plain readable form
• Internal access controls ensure that only authorised staff can access information
• Regular security audits and reviews are conducted
• Account access is secured through OTP verification

Retention periods depend on the type of service and legal requirements. Even after an account is closed or becomes inactive, financial records and identity verification information may be retained for a defined period.

7. Cookie Policy

apk 27com uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that help improve platform functionality and personalise your experience.

7.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, performing security checks, and keeping transaction processes running. Disabling them will prevent the platform from working properly.

7.2 Analytical Cookies

Analytical cookies are used to monitor and improve platform usage. This information is processed in aggregate form and is not used to identify any individual.

7.3 Preference Cookies

Preference cookies are used to remember your language, layout, or specific settings. Cookies can be managed through your browser settings, though doing so may affect the functionality of some services.

8. User Rights

apk 27com recognises the following rights for users regarding their personal information:

8.1 Right to Know

You can find out what information we hold about you, what it is used for, and where it is stored.

8.2 Right to Correction

You can request correction of inaccurate or incomplete information in your account. Most information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you can request deletion of your personal information. However, some information may be required to be retained for a set period for legal or security reasons.

8.4 Right to Object to Processing

You may object to marketing communications or non-essential processing of your information. Such requests can be submitted through our support channels.

To exercise any of these rights, contact our support team. Detailed answers to common questions are available on our FAQ page.

9. Protection of Minors' Information

apk 27com strictly does not permit anyone under the age of 21 to use the platform. If it becomes known that a user is under 21, their account will be closed immediately and the associated information will be deleted.

Although an age verification process is in place at registration, if a minor registers by providing false information, that does not fall within apk 27com's responsibility. Our appeal for awareness on this matter also extends to parents and guardians.

10. International Data Transfers

apk 27com's technology infrastructure may be distributed across servers located in different countries. Even when data is transferred from one country to another, the protection standards described in this policy are always maintained.

Appropriate contractual safeguards are applied for international data transfers to ensure the privacy and security of your information.

11. Policy Changes and Updates

apk 27com reserves the right to amend or update this privacy policy as needed. If significant changes are made, users will be notified via their registered email or through the platform.

The "Last Updated" date is shown at the top of the policy. If you continue using the platform after any changes, you will be considered to have accepted the terms of the revised policy. It is therefore recommended that you check this page regularly.

12. Dispute Resolution and Applicable Law

Any dispute relating to this privacy policy will first be addressed through direct discussion with our support team. We provide support in Bengali and English via 24/7 live chat and email.

If a dispute cannot be resolved through direct discussion, the applicable legal process will be followed. In the event of any conflict in the interpretation or application of this policy, the Bengali text will be read consistently with the English version.